Privacy Policy

1. Introduction & Scope

At rus4d, we take your privacy seriously. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you access the rus4d platform and use our sportsbook, casino, togel, and other gaming services.

This Policy applies to all users of rus4d, including individuals who browse our website, register an account, place bets, or contact our customer support team. By using rus4d, you consent to the data practices described in this Policy.

We are committed to complying with applicable data protection laws and to maintaining the confidentiality, integrity, and availability of the data entrusted to us.

2. Information We Collect

We collect information that is necessary to provide our services, enhance your experience, and comply with legal obligations. The categories of information we collect are as follows:

2.1 Information You Provide Directly

• Account Data: Full name, date of birth, email address, mobile phone number, and chosen username/password.
• Identity Verification Data: A copy of your Indonesian National Identity Card (KTP) or passport, proof of address (e.g., utility bill or bank statement), and a selfie photograph, collected as part of our KYC (Know Your Customer) procedures.
• Billing Data: Your bank account number, bank name (e.g., BCA, BRI, BNI, Mandiri), and e-wallet identifiers (e.g., OVO, DANA, GoPay) used for deposits and withdrawals.
• Communication Data: Any messages you send to our customer support team via live chat, WhatsApp, or email.

2.2 Information Collected Automatically

• Device Data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on the platform, bets placed, games played, and transaction history.
• Location Data: Your approximate geographic location, derived from your IP address, to verify that you are accessing the platform from Indonesia.
• Cookies and Similar Technologies: As described in Section 4 below.

3. How We Use Your Data

We use the information we collect for the following purposes:

• Account Management: To create, maintain, and secure your rus4d account.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions in Indonesian Rupiah (IDR).
• Identity Verification: To verify your identity and age (21+ requirement) and to comply with anti-money-laundering regulations.
• Service Provision: To deliver sportsbook odds, casino games, togel markets, and other gaming services.
• Customer Support: To respond to your enquiries, troubleshoot technical issues, and resolve disputes.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent, abusive, or unlawful activity.
• Legal Compliance: To comply with applicable laws, regulations, and licensing requirements.
• Communications: To send you transactional messages (e.g., deposit/withdrawal confirmations) and, with your consent, promotional offers and updates.
• Platform Improvement: To analyse usage patterns and improve the performance, usability, and content of our platform.

4. Cookies & Tracking Technologies

rus4d uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how our platform is used. Cookies are small text files stored on your device by your web browser.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the platform, such as logging you into your account and maintaining session security.
• Preference Cookies: Remember your language, region, and display preferences (e.g., odds format).
• Analytics Cookies: Help us understand how visitors interact with rus4d so we can improve our services.
• Marketing Cookies: Used to deliver relevant promotions and measure the effectiveness of advertising campaigns (with your explicit consent where required).

4.2 Managing Cookies

You can control and manage cookies through your browser settings. You may delete or block cookies at any time. However, please note that disabling essential cookies may prevent you from accessing certain features of the rus4d platform.

5. Data Sharing & Disclosure

rus4d does not sell, rent, or trade your personal information to any third party. We only share your data in the limited circumstances set out below:

• Payment Processors: We share transactional data with banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) to process deposits and withdrawals.
• Game Providers: We share limited technical data (e.g., player ID, device information) with licensed game studios to facilitate gameplay and verify outcomes for provably fair games.
• Identity Verification Partners: We may use third-party KYC providers to verify your identity documents.
• Analytics Providers: We share anonymised or aggregated usage data with trusted analytics partners to improve our platform.
• Legal & Regulatory Authorities: We may disclose data where required by law, regulation, or court order, or to protect the rights, property, and safety of rus4d, our players, or the public.

6. Data Security

We employ a multi-layered security framework to protect your personal information:

• Encryption: All data transmitted between your device and rus4d servers is encrypted using 256-bit SSL/TLS.
• Secure Storage: Sensitive data (such as password hashes and payment information) is stored in encrypted, access-controlled databases.
• Access Controls: Access to personal data is restricted to authorised personnel on a need-to-know basis.
• Regular Audits: We conduct periodic security assessments and penetration tests to identify and remediate potential vulnerabilities.

While we implement robust security measures, no method of transmission or storage is completely infallible. We cannot guarantee absolute security, but we are committed to safeguarding your data to the highest reasonable standard.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by law.

In general:

• Account Data: Retained for the duration of your account's existence, plus a period after closure to comply with legal obligations.
• Transaction Records: Retained for at least 5 years to comply with Indonesian and international anti-money-laundering requirements.
• KYC Documents: Retained for the duration of your account and for a reasonable period thereafter, as required by regulation.
• Marketing Communications Data: Retained until you withdraw consent or until you unsubscribe.

Once the retention period expires, your data is securely deleted or anonymised.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete information.
• Right to Erasure: Request deletion of your account and associated personal data, subject to legal retention requirements.
• Right to Restriction: Request that we limit how we process your data under certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to certain processing activities, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact our support team via the details in Section 11, or through your account settings where available.

9. Minors & Age Policy

rus4d is intended exclusively for adults aged 21 years and older. We strictly prohibit individuals under the age of 21 from registering, making deposits, or placing bets on our platform.

If we become aware that a user is under the age of 21, we will immediately suspend their account, block any pending withdrawals, and initiate an investigation. Any winnings attributable to an underage player will be forfeited, and any deposits may be refunded to the verified holder of the payment method.

We encourage parents and guardians to monitor their children's internet usage and to use parental control software to prevent minors from accessing gambling websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated via email notification or a prominent notice on the rus4d platform.

Your continued use of the platform following the effective date of any update constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how rus4 d handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the platform
• Indonesian-Speaking Support: Available 08:00–24:00 WIB daily

We aim to respond to all privacy-related enquiries within 5 business days. If you are unsatisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.